Lawrence Hall
https://hellopoetry.com/lawrence-hall/
poeticdrivel.blogspot.com
Can Internet Service Providers be Saved?
Hey, that’s no way to say goodbye.
-Leonard Cohen
Multiple Voices from an
ISP:
Our order support team
reported back…
you had 2 work orders.
Your work order with us
has been cancelled and the
email you forwarded
to me is the installation
group you will need
to contact about scheduling.
Sorry…We have received
this work order that was
already scheduled for 5/8
morning. There are no
notes from any dispatcher
speaking to you and
changing the appointment
date/time. Below are the
notes on the account
and no appointment changes
have been made.
Called to t/s modem; modem
is offline…
t/s modem is
offline…Upgrade for
the Unlimited Bronze
12…set expectations…
I do not know who this
sales group is. They
do state you are scheduled
for 5/4 but the work
order they sent to the 3rd
party installer
shows your [sic] scheduled
for 5/8. We do not
have techs in your area
tomorrow…I have sent
your account to the order support
team…Your appointment
scheduled [sic] has been
updated…Changes have been made
to your ViaSat account.
API INSERT (Note)
04/30/2021 11:01:56 AM CDT BEP scheduling work order during creation. API
UPDATE (Schedule Date) 04/30/2021 11:01:56 CDT Unscheduled Unassigned API
INSERT (Note) 04/30/2021 11:01:53 AM CDT
Installation notes…Our
records indicate…
We need to confirm your
appointment…Your appointment
schedule has been updated…as
your preferred date
could not be accommodated.
We sincerely apologize…
We have been trying to
reach you with the number you provided…
We have received your work
order and would like to confirm…
Sorry, we were unable to
deliver your message
to the following address…Your
Viasat Internet
payment failed…Payment has
not been received…
If you do not make a full
payment soon…
relaying denied…To avoid
interruption
of your Viasat service…You
may also call us…
agent assist fees may
apply…
Thanks for being a Viasat internet customer!
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