Chat Details - When an Internet Service Suffers Its Own Systems Failure - poem

Lawrence Hall
mhall46184@aol.com
poeticdrivel.blogspot.com

Chat Details –
When an Internet Service Suffers Its Own Systems Failure,

and in Which this Scrivener Encounters that Rarity,

a Customer Service Agent with a Brain

Luis Z (9:15:51 PM):

Thank you for contacting (Anapest)
Internet Customer Care. I'm happy
to help you today! Please give me just a
moment to review your account information
and I'll be right with you.


Luis Z (9:16:42 PM):

                                           Hello, Lawrence.
How are you?


Me (9:17:10 PM):

                               Fine, thanks.


Luis Z (9:17:32 PM):

                                                      I see you've contacted
us due you're trying to pay your bill, is that
correct?


Me (9:17:41 PM):

Yes.


Luis Z (9:18:16 PM):

                                       Lawrence, at this time we are
currently experiencing a system outage
which prevents me from accessing your account.
We apologize for the inconvenience.
Would you kindly call us back in 2 hours so that
we can complete this transaction once our systems
are back to normal? Is there anything else
that I can assist you with?


Me (9:19:00 PM):

                                               There is an irony

in an internet service unable
to access the internet.


Me (9:19:15 PM):

                                       Thanks for your note,
but in two hours I will be asleep.


Me (9:19:30 PM):

I can try tomorrow morning, if that's okay.


Luis Z (9:20:07 PM):

Thanks


Luis Z (9:20:10 PM):

                   That's okay


Luis Z (9:20:27 PM):

                                           Besides informing you about
the network outage, is there anything else
I can do for you today?


Me (9:20:31 PM):

                                          I trust I
won't be receiving any late / overdue
notices from (Anapest)?


Luis Z (9:21:06 PM):

                                           No


Me (9:21:39 PM):

                                                   Very good.
Thanks.


Luis Z (9:21:50 PM):

Lawrence, it has been a pleasure helping you
out! If there is nothing else I can help
you with at this time, thank you for chatting
with (Anapest) Internet. We appreciate
your business. I hope you have a great day!